Privacy Policy

Every LivU call links exactly two people, by camera, mic or keyboard. Making that happen means handling a little of your information, beginning with the guest profile LivU sets up when the page first loads. Below is the complete inventory, written for humans rather than lawyers.

updated October 2, 2026

01 The inventory

Each line exists because some part of LivU stops working without it:

Who you are on LivU: your display name, any linked sign-in, your language and preferences, plus the age you confirmed on arrival.
Anything extra you put on your profile, say a selfie or a tagline, along with your follow lists in both directions.
Chat text you write on LivU, whether to a random match or later to someone you follow, and any translation you asked for.
A match log entry each time you connect: the timestamp, the mode, and a rough duration.
Coin orders with the confirmation our payment partner sends back. Your card number lives with that partner, never on our servers.
Reports, both the ones you file and any filed about you, together with the reviewer outcome.
Device signals such as IP address, browser version and crash reports, which help us find bugs and block abusive traffic.

02 Nothing on tape

Camera and microphone streams pass between the two callers in real time. Apart from the match log above and anything bundled into a report, LivU does not save the audio or video of a conversation. Bear in mind that your match could screen-capture their side, so keep anything you would regret out of frame.

Watching a host on the Live tab works the same way: we log that you joined, plus your room messages and gifts, and that is all.

03 What we do with it

Your details are not for sale, and no advertiser gets them to profile you.

Pair you with a stranger, carry your call and deliver your messages and translations.
Remember your follows, coin balance, Reward Center claims and settings between visits.
Check reports against the house rules and keep under-18s out.
Take payments and sort out refund requests or disputes.
Track down crashes, plan server capacity and make matches arrive faster.

04 Outside help

Hosting, video relay, payments and translation are handled with the help of a few specialist providers, each receiving just the slice of data their task requires and bound to guard it. A court order or legal duty can also oblige us to disclose records, as can an urgent risk to someone, such as a report concerning a child.

05 Expiry dates

Your profile lasts as long as you keep the account. Match logs, chat text and device logs are cleared or stripped of identity after a set window. Payment records stay for whatever period tax and card-network rules demand. Evidence attached to a report is held until the case is closed and repeat offenders can still be spotted.

06 Levers you control

Email [email protected] to receive your data or have it corrected.
Request deletion by email: your profile, follows and chats go, apart from records the law makes us retain for a while.
Switch to voice or text any time you would rather keep your face off screen.
Revoke camera or mic access whenever you like from your browser's site settings.

07 Grown-ups only

Only adults, 18 or older, may use LivU. Profiles found to belong to under-18s are closed and wiped, and collecting data on minors is never our aim.

08 Revisions and questions

Revisions bump the date at the top, and major ones are announced on LivU itself. Privacy questions can go to [email protected].