Contact LivU, we read every email.

The way to reach LivU is email: [email protected]. It covers everything, from account problems and report appeals to a coin purchase that did not arrive, a privacy request, a bug or a suggestion. Every message is read by someone on the team rather than answered by an automatic script.

Support happens over email only. There is no hotline or chat widget, and we prefer saying that to printing a number that rings out. Email lets you attach screenshots and lets us look properly before we reply, which usually means one useful answer instead of three rushed ones.

Specific details get you a faster answer. Pick the line that matches your question and include what it asks for.

Many questions already have an answer on the site. If you want to know what costs money and what does not, read is LivU free. If you are not sure how matching, follows or the Live tab work, how LivU works covers the whole flow. For using LivU on your phone, the LivU app page has steps for iPhone, Android and desktop. For anything about reports, blocks or data, see is LivU safe.

LivU support never asks for your password, a one-time code or your card number, whether by email, in a chat or during a call. We never offer to add coins to an account on another app, we never sell coins outside the site, and we never offer paid jobs as a host. If someone contacts you in our name with any of those, it is not us.

Forward anything suspicious to [email protected] and block the account if it reached you on LivU. A short note on where you saw it helps us shut it down faster.

Emails are handled oldest first, except for a few topics we always pull to the front: anything about a possible minor, threats, or someone sharing a recording without consent. Payment problems come next, because nobody likes waiting on money they have already spent.

You will hear back from a person, usually with either a fix or a clear question. If we need more detail, such as the time of a call or a receipt number, we will ask for exactly that rather than sending a form. Replying in the same thread keeps the history together, so there is no need to explain the problem twice. When a case is closed, we say what was done, even if the answer is that a report did not break the rules.

Ideas for new features, feedback about the site, questions from journalists or partners, and reports of copyright problems all go to the same address. Put the topic in the subject line so the right person picks it up. If you are writing about someone who might be under 18, say so in the subject and we will look at it first.