Help Center

Nearly every hiccup on LivU can be solved in a minute or two. Jump to the heading that describes your problem; if you are still stuck afterwards, email [email protected] and mention your phone or computer plus the browser.

updated October 2, 2026

01 A black screen or a silent call

Make sure camera and mic were allowed when the browser prompted. iPhone: Settings, Safari, then Camera and Microphone. Chrome: tap the padlock beside the web address.
Quit anything else that may be holding the camera, for example another call app.
Once permissions are changed, refresh the LivU tab.
No luck yet? Switch browsers or power-cycle the device.

02 Choppy or fuzzy video

Move toward the router, or switch to a better mobile network.
Pause big downloads or streams sharing the same connection.
Turn toward a lamp or window; cameras get grainy in the dark.
If just one call looks bad, it may be their connection. Tap next and see.

03 The matcher seems slow

Speed depends on how many people are queuing at that instant, and American and European evenings are peak time. Leave the tab open and the search keeps running by itself. Changing mode between video, voice and text will not lose your spot.

04 Coins and bonus matches

Coins missing after you paid? Refresh once. Still nothing: email support with the date, the amount and your receipt.
Bonus matches arrive two ways: the welcome offer, and the Reward Center, which refills a few times daily during time spent online. It also shows a countdown to your next claim.
Coins stay on livuapp.online; they cannot be sent to a different app or account.

05 Follows, chats and live rooms

Tap follow during or after a call to keep someone in your list and chat with them later.
Each incoming message has a translate option for lines in a language you do not read.
Live rooms sit in the Live tab of the online page: watch, chat, gift, or ring the host one to one. Starting your own stream is not available.

06 Your account

A guest profile is tied to the browser you use. Wipe site data or switch device and you start fresh, so link a sign-in to carry follows and coins.
Email [email protected] with your profile details to have the account deleted.
Think a suspension was a mistake? Write to support and ask for a second look.